Frequently Asked Questions

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Magnolia Cleaning Company offers a range of cleaning services including weekly/bi-weekly/monthly residential cleaning, move-in/move-out cleaning, and commercial cleaning.

The cost of Magnolia Cleaning Company's cleaning services varies depending on the type of service, the size of the area to be cleaned, and the frequency of cleaning. Please contact us for a free quote.

Yes, all of Magnolia Cleaning Company's cleaners are fully insured! We prioritize the safety of our cleaners and clients- from being insured, to using non-toxic cleaning supplies. 

At Magnolia Cleaning Company, we believe the products used in your home should be just as thoughtfully chosen as the care we provide. Whenever possible, we prioritize eco-conscious, low-toxicity cleaning solutions that are both gentle and effective, creating a healthier environment for your home and everyone in it.

Our cleaners are trained to use products that clean, disinfect, and polish surfaces without relying on harsh chemicals. While we’re always happy to accommodate client-requested products, we do not use traditional chemical cleaners such as bleach, Pledge, or CLR in residential homes. We continuously research and test environmentally responsible products to ensure they meet our standards for performance and safety.

Many of the products we commonly use include vinegar, hydrogen peroxide, essential oils, baking soda, dish soap, rubbing alcohol, and select store-bought natural cleaners. These options allow us to achieve a refined, detailed clean without compromising the well-being of our clients or our team.

In certain situations—such as oven cleaning—we may use a fume-free commercial oven cleaner. Due to time constraints and heavy buildup, ovens often require a stronger solution to achieve the level of cleanliness we expect. (If you prefer that this product not be used in your home, we completely respect that choice, though results may be more limited.)

For commercial and specialty spaces, cleaning products are selected on a case-by-case basis. Smaller offices typically receive the same eco-conscious products we use in homes, while larger or industrial spaces may require professional-grade solutions such as degreasers or floor cleaners. This tailored approach ensures each space receives the appropriate level of care while maintaining our commitment to quality and intention.

Once you submit our estimate request form, we’ll be in touch within 24 hours with a personalized quote and to confirm any final details. After your cleaning is scheduled, you’ll receive a confirmation email along with our client guidelines to review and return prior to your visit. From there, we take care of the rest—so you can enjoy more time for the things that matter most.

At Magnolia Cleaning Company, integrity and transparency are at the heart of everything we do. Our cleaners are trained to address concerns openly rather than overlook them. If an item is accidentally damaged, it is immediately documented and reported to our office—without hesitation or reprimand.

While our team treats every home with care and respect, we understand that accidents can occasionally happen. When they do, we contact you promptly to discuss a fair and timely resolution. When appropriate, we will repair or replace the item, and all residential cleanings are fully insured, allowing an insurance claim to be filed when need .

We kindly ask that any irreplaceable or sentimental items be stored in a safe place prior to your cleaning. If you have specific concerns or fragile areas, please share them with us during the booking process so we can take extra care.

Please note that we are unable to repair or replace items with pre-existing damage or those that were improperly installed. 

Following your cleaning, an invoice will be emailed to you and is due upon receipt. Payment may be made by debit or credit card. 

To ensure consistent service for all clients, outstanding balances must be resolved before future cleanings can be scheduled. Once an account is brought current, we are always happy to resume service. In cases of repeated late payments, payment prior to the scheduled cleaning may be required

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When possible, we ask that a debit or credit card be kept on file for convenience. This card will never be charged unless an invoice remains unpaid seven days after service.